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VITAZOON FIELD GUIDE05 / 10

RETURNS & MONEY BACK

REFUND POLICY

A clear draft return process for sports supplements and performance products. Final timelines must be approved by the business before launch.

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Smiling store specialist inspecting an unopened return parcel
MAKE IT RIGHT
  1. 1Proposed: eligible unopened items within 14 days
  2. 2Opened consumables are generally excluded
  3. 3Report damaged or incorrect orders promptly
PRE-LAUNCH REVIEWFinal delivery fees, service areas, return rules and active payment methods must be approved before orders open.
CHAPTER 05

The detail, made easy to scan.

  1. 01

    Return window

    The proposed return window is 14 calendar days from delivery for eligible, unopened items in their original condition, seal and packaging, with proof of purchase.

  2. 02

    Items that cannot be returned

    • Opened supplements, food, drinks or other consumable products
    • Items with a broken hygiene or safety seal
    • Used, damaged or incomplete items unless they arrived that way
    • Clearance or final-sale items when stated before purchase
  3. 03

    Wrong or damaged order

    Customers should report a damaged, defective or incorrect product within 48 hours of delivery and provide the order number plus clear photos. The team will review replacement or refund options.

  4. 04

    Refund timing

    Approved refunds will be sent to the original payment method. Banks and payment providers may require additional processing time. The final target processing period will be confirmed before launch.

  5. 05

    How to request

    For an order on the live store, contact care@vitazoon.com with the order number and photos where relevant. Check the current live-store return terms before sending any item back.

THE VITAZOON
FIELD GUIDE01ABOUT VITAZOON02CONTACT US03PRIVACY POLICY04TERMS & CONDITIONS05REFUND POLICY06SHIPPING POLICY07PAYMENT INFORMATION08CUSTOMER FAQ09YOUR RIGHTS10USE IT WELL